How to Choose A Decking Installer for New and Refurb Project

Choosing a decking installer for your development can save both time and money. If your decking is not installed correctly on your development, it could mean high snagging costs. Here are some tips on how to choose the right decking installer:

1. Ask Your Decking Supplier for Recommendations.

Your supplier is likely aware of which decking companies are well-known to do a good job and which might have some bad reviews. Ask them, and then go on ahead with further research on them through online reviews and phone calls to other contractors.

2. Schedule a Visit to the Site

Schedule time with prospective contractors to visit the building site. They can let you know if the project is right for them and can give a more realistic promise of what to expect. You can also judge the working contractor-customer dynamic and how well you're able to communicate and get through to the team.

TIP: The questions the installer asks during or after the site visit will give you a good insight into their skills and experience. They should be asking about access restrictions, the ability to restrict the use of parts of the building when work is being undertaken, use of lifts, stairs and public access during works, power supply, storage areas, time of working etc.

3. Seek Reviews and Testimonials

Search for online reviews people might have left about the company. Usually, the company will only list good testimonials on their website, so it's essential to look for any other feedback customers might have left elsewhere.

4. See Case Studies and Project History

While finalising on a company, see what some of the other projects they've worked on are, and how they turned out. You could even call or visit some of them.

Don't just go through their most recent work, but also check work from many years ago, so you can see how well the decking held out. If possible, get in touch with the owners to get their feedback.

5. Qualifications, H&S Practices and Insurance

It is a good idea to get in touch with specially-trained decking installers for this job. A company that does more than one thing might not be as specialised. Also, check if the contractor has a license and can supply proof of liability insurance for the role. A bonus will be if they take care of all the required permits. From CSCS cards to CPCS cards, check the documentation of potential contractors.

6. Principle Contractor Versus Subcontractor

It is increasingly common that the decking installer will be the main or sole contractor on a large refurbishment job. They, therefore, need the experience and skills to take on the role of the Principle Contractor as defined under CDM (Construction Design and Management Regulations 2015). The regulations define principal contractor duties as:

The principal contractor must: plan, manage, monitor and coordinate the entire construction phase. Please take account of the health and safety risks to everyone affected by the work (including members of the public), in planning and managing the measures needed to control them.

This significantly increases the contractor's responsibility, and you should check to see that they have the relevant experience acting as a principal contractor and also that they have the appropriate liability and professional indemnity insurance in place.

7. Specialist Skills – Working at Height

The principles of installing decking are very similar, regardless of the material. When looking at the refurbishment project; however, the main challenge is the need to remove old, non-compliant material and replace it with new compliant material in a high-risk environment, i.e. a high-rise building. This requires specific skills and experience to do so safely, and the installer you select must have operatives and supervisors who are experienced and trained at working at height and managing the risks associated with such work. These risks, which include falling from height and dropping items, can have severe consequences and should, therefore, be treated accordingly.

TIP: ask your potential installer to describe their method of removing and replacing decking in detail and ensure they address the above risks and have experience managing them.

8. Resources

If you are looking to refurbish a building with a few hundred balconies, you are going to need to select an installer who has the necessary resources available to manage the responsibility of such a challenging task. This will likely include staff trained in high-rise lifting of materials and people, along with an experienced project manager. An experienced and full-time project manager who is tasked with overseeing the day to day activities and is not "on the tools". A health and safety advisor, surveyor and competent on-site supervisors are also essential to the operation.

In addition, the installer should be set up with the correct tools and equipment to meet all H&S and CDM requirements. This may include handheld power tools, battery and electrical, access equipment, both owned and hired.

TIP: ask your installer for a register of all their operatives current equipment tickets (licences). This will give you a good feel for both their level of competence as well as their attention to health and safety.

9. Expertise

Due to the significant need for work in the refurb market, especially as it relates to cladding and decking, there is a natural influx of new players seeking new work opportunities. Many companies will claim to be experts but do not always have the expertise or experience to manage a refurb project properly. It is essential to check the contractor's track record in refurbishment, especially on high rise buildings, to ensure they have the necessary skills and experience.

TIP: Look for an installer that specialises in balcony refurbishment and who has built up a strong team of professionals who focus on this specifically.

You can get in touch with our sales team who would be more than happy to provide you with a list of recommended installers on [email protected].